TITLE: Case Manager
DIVISION: Huckleberry Youth Health Center/ Cole Street Clinic
SUPERVISOR: Client Services Coordinator
Huckleberry Youth Programs (HYP) is a critical provider of essential safety net services for high-needs youth and their families in San Francisco and Marin County. For 50 years, HYP has developed and maintained prevention programs that promote the health and well-being of underserved youth. HYP has approximately 54 employees and operates on a $5.5 million annual budget. We offer excellent employee benefits, including full medical/dental coverage and generous vacation time. HYP was named Youth Agency of the Year in 2010 by the National Network for Youth. For more information about our programs please visit our website at www.huckleberryyouth.org.
The Huckleberry Youth Health Center (HYHC) is located at 555 Cole St. in the Upper Haight. HYHC is a collaborative effort involving HYP and San Francisco Department of Public Health’s Community Health Programs for Youth (DPH). HYP’s services and programs at the Center include health education, case management, therapy, behavioral health groups, and the Huckleberry Advocacy and Response Team, a program serving exploited children and young adults. DPH staff provides primary and reproductive health care in addition to therapy.
The Case Manager is a member of the client services team at the Huckleberry Youth Health Center. This position provides engagement, assessment and intervention services including case management for youth aged 12-24.
- Provide engagement and assessment for youth who access the HYHC and Cole Street Clinic. This will include checking-in clients for their appointments, answering the phone, logging client visits and engaging with clients in the waiting areas.
- Collaborate with Client Services staff to maintain a front desk and client waiting area that is safe, hospitable, and youth-centered.
- Provide screenings for youth to determine their service and mental health needs in coordination with the medical team.
- Provide short-term interventions and ongoing case management services for youth. Case management activities will include: Crisis intervention, assessment and service planning, community advocacy, brokerage and coordination of resources, referrals and linkage support and other life skills training and support.
- Build and maintain contact with other service providers (internal and external) to assist in developing a robust referral network, outreach about case management services and ensure that clients’ needs are met as seamlessly as possible.
- Develop, monitor, and implement service plans and interventions.
- Perform accurate and timely record-keeping and documentation utilizing our web-based data system. Assist with data entry of client visit data.
- Participate in staff development activities including: individual supervision, group supervision, client review, staff meetings, clinical trainings and interdisciplinary meetings.
- Represent HYHC at outreach events.
- Keep abreast of current research and curriculum in adolescent and behavioral health issues and serve as a resource in the community and agency for adolescent and behavioral health trends and the needs and best practices for serving Transition Aged Youth.
- Other duties as assigned.
- Bachelor’s degree in Social Work or similar degree and/or extensive direct client experience required.
- Previous experience working with youth that are underserved, marginalized, high-risk with complicated trauma histories.
- Previous experience providing case management services with high-risk and in-risk youth preferred
- Previous experience working in an adolescent clinic or other health setting preferred.
- Experience supporting a milieu preferred.
- Previous experience working within a harm reduction framework.
- Previous experience working with a multi-disciplinary team.
- Must be highly organized, be creative, innovative and open to new concepts.
- Able to handle competing demands and prioritize tasks while focusing on the needs and experiences of youth.
- Familiarity with San Francisco preferred.
- Valid CA driver’s license, clean DMV record required.
- Criminal Justice clearance required
- Tuberculosis clearance required
- Computer literate (Internet, Word, Excel).
- Those with current or former experience with TAY services, those who are bilingual (Spanish/English), LGBTQIA, and people of color strongly encouraged to apply.
1. Maintain professional standards of performance, demeanor, and appearance at all times.
2. Perform tasks and responsibilities in a thorough and timely manner in compliance with agency policy and standards, and conforming to scheduling requirements of this job description and program.
3. Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
4. Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
5. Exercise discretion and professional judgment at all times in keeping with the responsibility carried personally and by the agency for the care and welfare of youth and families.
6. Actively strive to upgrade skills through engaging in appropriate professional training experiences.
Huckleberry Youth Programs is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation or national origin.
Qualified candidates should submit a resume and a cover letter to Monica Sheftel, Client Services Coordinator, Huckleberry Youth Health Center, 555 Cole Street, San Francisco, CA 94117, fax 415-386-8212, or e-mail to firstname.lastname@example.org.